Warranty Policy

Last Updated: June 2026

This Warranty Policy outlines the warranty coverage applicable to products sold by House of Paints and explains customers’ rights regarding defective or non-conforming products.

1. Company Information

Company Name: House of Paints EZ

Registered Address: Tulpenstraat 8, 2830 Willebroek, Belgium

Company Registration Number (BCE/KBO): 0898 039 064

VAT Number: BE0898039064

Owner / Legal Representative: Kevin Huysmans

Contact Information

Email: [email protected]

Phone: +32 484 75 78 38

WhatsApp: +32 484 75 78 38

2. Legal Warranty

Customers purchasing products from House of Paints are entitled to the statutory warranty rights provided under applicable Belgian and European consumer protection laws.

If a product is found to be defective, damaged upon delivery, or does not conform to the agreed specifications, customers may be entitled to repair, replacement, price reduction, or refund as required by law.

3. Warranty Coverage

This warranty covers defects resulting from:

Manufacturing defects
Material defects
Faults present at the time of delivery
Products that do not correspond to their description or intended use

Warranty claims are subject to inspection and verification by House of Paints.

4. Warranty Exclusions

This warranty does not cover:

Normal wear and tear
Damage caused by misuse or abuse
Improper storage or handling
Accidental damage
Unauthorized modifications or repairs
Damage caused by improper installation or application
Cosmetic damage that does not affect product functionality
Damage resulting from failure to follow product instructions

5. Customer Responsibilities

To maintain warranty eligibility, customers should:

Use products according to their intended purpose
Follow all instructions and recommendations provided with the product
Retain proof of purchase
Report defects within a reasonable period after discovery

Failure to meet these responsibilities may affect warranty eligibility.

6. Warranty Claim Procedure

To submit a warranty claim, customers should contact House of Paints and provide:

Full name and contact information
Proof of purchase
Order or invoice number
Description of the issue
Photographs of the product where applicable

Additional information may be requested to assess the claim.

7. Inspection and Resolution

Upon receiving a warranty claim, House of Paints may inspect the product or request supporting documentation.

If the claim is approved, we may, at our discretion and in accordance with applicable law:

Repair the product
Replace the product
Provide a suitable alternative product
Offer a partial or full refund

The chosen remedy will depend on the nature of the defect and product availability.

8. Shipping Costs for Warranty Claims

Where required by applicable law, reasonable shipping costs related to approved warranty claims may be covered by House of Paints.

Customers should not return products without prior authorization.

9. Limitation of Warranty

Except for statutory consumer rights that cannot be excluded under applicable law, this Warranty Policy constitutes the sole warranty provided by House of Paints.

No additional warranties, express or implied, are provided unless specifically stated in writing.

10. Limitation of Liability

To the maximum extent permitted by law, House of Paints shall not be liable for indirect, incidental, special, or consequential damages arising from the use of any product purchased from us.

Our liability shall not exceed the original purchase price of the product concerned.

11. Governing Law

This Warranty Policy shall be governed by and interpreted in accordance with the laws of Belgium.

Any disputes relating to this Warranty Policy shall be subject to the jurisdiction of the competent courts of Belgium.

12. Contact Information

House of Paints EZ

Tulpenstraat 8, 2830 Willebroek, Belgium