Refund & Payment Terms

Last Updated: June 2026

These Refund & Payment Terms outline the payment conditions, invoicing procedures, order cancellations, and refund policies applicable to products and services provided by House of Paints.

1. Company Information

Company Name: House of Paints EZ

Registered Address: Tulpenstraat 8, 2830 Willebroek, Belgium

Company Registration Number (BCE/KBO): 0898 039 064

VAT Number: BE0898039064

Owner / Legal Representative: Kevin Huysmans

Contact Information

Email: [email protected]

Phone: +32 484 75 78 38

WhatsApp: +32 484 75 78 38

2. Pricing

All prices are quoted in Euro (€) unless otherwise specified.

Prices displayed on our website or in quotations are subject to change without prior notice. While we strive to ensure pricing accuracy, House of Paints reserves the right to correct any pricing errors, inaccuracies, or omissions.

Additional charges may apply for special orders, custom products, delivery services, or other customer-specific requests.

3. Orders and Advance Payments

Certain products, custom orders, or services may require full or partial payment before processing.

Any required deposit or advance payment will be clearly communicated during the ordering process or included in the quotation or invoice.

Orders may not be processed, manufactured, or dispatched until the required payment has been received.

4. Payment Terms

Invoices and orders must be paid according to the payment terms specified on the invoice, quotation, or checkout page.

Accepted payment methods may include:

  • Bank Transfer
  • Credit or Debit Card
  • Online Payment Providers
  • Other approved payment methods

Failure to make payment within the agreed timeframe may result in:

  • Delayed order processing
  • Suspension of services
  • Cancellation of orders
  • Recovery costs and interest charges permitted under Belgian law

5. Refund Policy

Customer satisfaction is important to us. Refund requests will be assessed on a case-by-case basis and in accordance with applicable Belgian and European consumer protection laws.

Refunds may be granted in situations such as:

  • Duplicate payments
  • Incorrect billing
  • Products that arrive damaged or defective
  • Orders cancelled before processing or shipment
  • Situations where House of Paints determines that a refund is appropriate

Approved refunds will be issued using the original payment method whenever possible.

6. Non-Refundable Costs

The following are generally non-refundable:

  • Custom-made or personalized products
  • Special-order items purchased specifically for the customer
  • Products damaged due to misuse or improper handling
  • Delivery and shipping costs already incurred
  • Consultation or design services already completed
  • Costs already incurred in fulfilling the order

7. Order Cancellation

Customers may request cancellation of an order before processing or shipment.

If an order has already been processed, prepared for dispatch, shipped, or if custom products have been produced or ordered, cancellation may not be possible.

House of Paints reserves the right to deduct any costs already incurred when processing cancellation requests.

8. Returns

Eligible returns must be requested within the period required by applicable consumer protection laws.

Returned products must:

  • Be unused and in their original condition
  • Include original packaging where applicable
  • Be returned with proof of purchase

House of Paints reserves the right to inspect returned products before approving a refund or exchange.

9. Disputed Payments

If you believe an invoice, charge, or payment contains an error, you should contact us as soon as possible with the relevant details.

Both parties agree to make reasonable efforts to resolve any payment dispute in good faith before pursuing legal remedies.

10. Limitation of Liability

To the maximum extent permitted by law, House of Paints shall not be liable for indirect, incidental, special, or consequential damages arising from payment disputes, refunds, delays, cancelled orders, or product availability issues.

Our total liability shall not exceed the amount paid for the product or service that gave rise to the claim.

11. Governing Law

These Refund & Payment Terms are governed by the laws of Belgium.

Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts of Belgium, unless otherwise required by applicable consumer protection laws.

12. Contact Information

House of Paints EZ

Tulpenstraat 8, 2830 Willebroek, Belgium

Email: [email protected]

Phone: +32 484 75 78 38

WhatsApp: +32 484 75 78 38