Privacy Policy

1. Introduction

House of Paints (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, purchase our products or services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Business Name: House of Paints EZ

Owner: Kevin Huysmans

Business Address: Tulpenstraat 8, 2830 Willebroek, Belgium

Phone: +32 484 75 78 38

WhatsApp: +32 484 75 78 38

Email: [email protected]

Company Registration Number (BCE/KBO): 0898 039 064

VAT Number: BE0898039064

3. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

When you contact us, request a quote, place an order, subscribe to communications, or otherwise interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name (if applicable)
  • Payment-related information
  • Messages and correspondence
  • Any other information you voluntarily provide

B. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Referring website addresses
  • Date and time of access
  • Pages viewed and actions taken on the website

C. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Understand user preferences
  • Enhance user experience
  • Support marketing activities

You can control cookies through your browser settings.

4. How We Use Your Information

We use personal data for the following purposes:

  • Providing products and services
  • Processing orders and transactions
  • Delivering customer support
  • Responding to inquiries and requests
  • Sending service-related communications
  • Improving website functionality
  • Managing customer relationships
  • Conducting internal business operations
  • Complying with legal obligations
  • Preventing fraud and protecting security
  • Sending marketing communications where permitted by law

5. Legal Basis for Processing (GDPR)

If you are located within the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Legitimate business interests
  • Public interest obligations where applicable

6. Sharing of Personal Information

We do not sell personal data.

We may share information with:

Service Providers

Third-party providers that help us operate our business, including:

  • Payment processors
  • Website hosting providers
  • IT support providers
  • Delivery and logistics companies
  • Marketing service providers
  • Analytics providers

Legal Authorities

We may disclose information when required by law or when necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Respond to lawful requests from authorities

Business Transfers

In the event of a merger, acquisition, sale, or restructuring, personal information may be transferred as part of the business assets.

7. International Data Transfers

Your information may be processed or stored in countries outside Belgium or the European Economic Area.

When transferring personal data internationally, we implement appropriate safeguards in accordance with applicable data protection laws, including the GDPR.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations
  • Provide services
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal obligations.

9. Data Security

We implement reasonable technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss or theft
  • Accidental disclosure
  • Alteration
  • Destruction

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights Under GDPR

If you are located in the European Union or European Economic Area, you may have the following rights:

Right of Access

Request access to personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing

Request limitation of how we process your information.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to certain processing activities, including direct marketing.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details provided below.

11. Marketing Communications

If you subscribe to marketing communications, we may send promotional updates, offers, and news.

You may unsubscribe at any time by:

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

13. Children’s Privacy

Our services are not directed toward children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will take appropriate steps to remove such information.

14. Complaints

If you believe that your personal data has been processed improperly, you have the right to lodge a complaint with the relevant data protection authority.

For Belgium, complaints may be submitted to:

Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données)

Rue de la Presse 35, 1000 Brussels, Belgium

Website: https://www.dataprotectionauthority.be

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.

Any modifications will be posted on this page with an updated revision date.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

House of Paints EZ

Tulpenstraat 8, 2830 Willebroek, Belgium

Phone: +32 484 75 78 38

Email: [email protected]